How Airbnb designs for trust

How Airbnb designs for trust

Rooms for refugees. Airbnb unveiled a new platform, Welcome, which provides housing to refugees and evacuees free of charge. Using its extensive network, Airbnb is partnering with global and local organizations that will have access to Welcome in order to pair refugees with available lodging. The company aims to provide temporary housing for 100,000 displaced persons over the next five years. Airbnb co-founder, Joe Gebbia, urges anybody with a spare room to “play a small role in tackling this global challenge”; so far, 6,000 people have answered his call.

Joe Gebbia, the co-founder of Airbnb, bet his whole company on the belief that people can trust each other enough to stay in one another’s homes. How did he overcome the stranger-danger bias? Through good design. Now, 123 million hosted nights (and counting) later, Gebbia sets out his dream for a culture of sharing in which design helps foster community and connection instead of isolation and separation.

This talk was presented at an official TED conference, and was featured by our editors on the home page.

(originally published on  TED Talk)